FAQ: Frequently Asked Questions - JWorks Studios Graphics & Web Design

How long does it take to respond to messages?

Responses to emails, questions and quotes usually take less than 3 hours. Longer in the evenings and weekends.

How much experience do you have?

What graphic design programs do you use?

Photoshop, Flash, Illustrator, CorelDraw, Inkscape, GIMP, are the most well known of the apps in the toolbelt.

What programming languages and web technologies do you use?

HTML, CSS, PHP, JavaScript, jQuery, AJAX, MySQL, WordPress, XML, ActionScript, off of the top of my head.

How quick is the turn around for static logos and banners?

When do I pay for my project?

The project will begin with a non-refundable down payment of 25% and the rest is collected at set milestones, including the conclusion of the project.

How do you accept payments?

Payments are handled through PayPal. With PayPal you can pay with a credit card or online check, and there's no need to sign up. And invoices are sent at the beginning of the project (for a 25% down payment), after set milestones are met (milestone payments), and at the end of the project (the remainder of the payment).

Are there late fees if I can't pay on time?

Depending on the project, we feel we give our clients ample time to pay, which is why we take a down payment and don't require all payment at once.
If your payment is overdue by a few days, you do get a notice. After ample time has passed without payment, interest is calculated automatically and appended to the project invoice until we receive payment in full.
Current late fee rate is 2%.

Can you do MySQL databases for websites?

Can you do website updates and maintenance for my website? How much?

Yes. Prices will vary. Fees are done by hour or a flat rate, depending on the project. Use the contact form for a specific rate on your project.

Can you work with my graphic designer, web designer, or other firm I have hired?

Sorry, JWorks Studios does not work with 3rd party service providers directly. Say you want JWorks Studios to build your website but you have your own web designer, JWorks Studios will not do conference calls or "put our heads together" with your designer by phone or email. It IS ok for you to discuss what you want from your designer and then send us the files you wish to use. But we do not work with 3rd parties directly.
If you insist on us bringing in your 3rd party to work on your project, the service rate will increase by no less than 50%.

Do you do myspace pages?

Where can I get mp3 URLs?

Check out beemp3.com, abcmp3.com, or mysplayer.com
Or you can upload your own music and link to it at myspace/file hosting sites like FileDen.com
Mp3 URLs can be found on a lot of media hosting sites on the net. You can use a search engine to look for mp3 urls or a site with your particular song.
Some sites out there that have urls AND allow you to upload your own music include mysplayer and mailboxdrive, but there are bound to be more, and if you find some, let us know.
Notice: Because of the music industry and their fight against piracy, it's up to those sites who post urls and other services to make sure that they are not in violation of any rules. Although it is becoming more and more common that sites are able to provide LEGAL music hosting services.

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